It's normal to have issues with any shopping experience, and our team is here to help. We've compiled a list of the most frequently asked questions to help resolve any issues you may have. If you have additional questions, please contact us for support!

 

 

General FAQ

 

Ø How can I contact you directly with any questions?

Phone/SMS: +86 175-5012-1954

Email: [email protected] 

 

Ø Can I request product samples?

Yes, we are able to provide you free samples but the courier fee should be on your account, and the cost could be deducted from your future orders. We will send by TNT/DHL/FEDEX/UPS express, usually it takes about 3- 5 days to your side.

 

Ø Get a quotation?

We need Item Name,Size,Quantity, Initial Quality you require

 

Ø About Deep Process Services

We can provide screen printing, hot stamping, frosting, label, etc.

As to printing color: Any color is available according to Pantone color number.

 1) How Long Does The Customization Process Take?

Customization times vary per product, but will roughly take 1 – 3 months.

 2) What Type of Art File Do I Need?

Our designers prefer to have a vector file, or an editable file (.psd/ .ai). If your file is non-editable (.png, .jpg, .eps, .pdf), you are subject to a design fee for recreation of the image.

 

Ø About OEM

Yes, we are able to open a mould according to customer's requirements if needed.

 

Ø How can you guarantee the quality ?

We have a professional production and QC team. We always do inspection on site during production and do final inspection before shipment. We regularly do training to staffs in different positions.

 

 

Ø About Lead Time

1) For stock products, we will send goods to you within 1-2 days after we receive you deposit.

2) For surface handing products, the delivery time is within 7-15 days after we receive your deposit.

3) For bulk order, the delivery time is within 25-30 days after we receive your deposit.

 

Ø About Shipment

1) FOB: Please tell us your forwarder agent contact information.

2) CIF: Usually we ship them by sea or air, if you have small order, we can ship them by express. So, please advise us your

destination port or your warehouse address.

 

Ø About Payment Terms

T/T, L/C, Western Union, Paypal, etc.